Cold-chain shipping, explained
Last updated: 11 September 2026
Peptides in solution are sensitive to temperature: prolonged heat degrades them faster than almost anything else that can happen in transit. Cold-chain shipping keeps the product inside a controlled temperature range from dispatch to your door. Here is what that involves, and what to check when a parcel arrives.
What is in the box
Every order we ship travels in insulated packaging with a cooling element and a temperature indicator. The indicator is the part that keeps us honest: it records whether the contents crossed the temperature threshold in transit, so you are not taking anyone’s word for it.
Orders placed before midday on a business day are dispatched the same day, which keeps the number of days the parcel spends in the courier network to a minimum.
Transit windows
Standard delivery runs 3–5 business days across our EU markets (see delivery windows by market). Because every shipment starts inside the EU single market, there are no customs holds. Those holds are the most common cause of cold-chain failure for parcels sent from outside the EU, where a week in a customs warehouse is routine.
What to do on arrival
Check the temperature indicator before anything else, then put the pen in the fridge (see storage and handling after arrival). If the indicator shows a breach, photograph it and contact support at support@bodypharmeu.com. A breached shipment is replaced; that is what the indicator is for (more on temperature excursions and delayed parcels).
Frequently asked questions
What happens if my parcel is delayed?
The packaging is specified with headroom beyond the standard 3–5 day window. If the temperature indicator shows a breach on arrival, the shipment is replaced: contact support with a photo of the indicator.
Why do vial sellers not ship cold-chain?
Freeze-dried powder tolerates ambient transit, so vial sellers usually ship in plain packaging. Solution-format products such as pre-loaded pens need the cold chain. It is part of what the format costs, and part of the work it takes off your hands.
This page is educational and intended for research and informational use only. It is not medical advice, a treatment recommendation, or dosing guidance, and it makes no claims about outcomes. Body Pharm EU supplies research-grade materials for laboratory use. These statements have not been evaluated by the EMA.